Q0: What's EXW price?
EXW is Ex-factory price, price excluding all delivery charges from our factory (China) to your address.
Q1: How can I make dining chair or table order ?
Send us inquiry with item numbers or product pictures. Our sales will contact you ASAP.
Q2: Can I order one set as sample first?
Yes, sure we can provide sample before mass production order confirmed. Trial order is appreciated.
Q3: Is it possible to negotiate the price?
Yes, discounts would be consider for container mixed or individual model.
Q4: What is your minimum order quantity?
Sample and trial order accepts. Normally MOQ is 10 pieces.
Q5: Do you offer customized product service?
Yes, customized product is available in our company. Jus send your design pictures or idea to us. Let us know your requirement.
Q6: Can you arrange the shipment to our country?
Yes, just kindly let me know your destination port. Then we can arrange the shipment to you.
Q7: Then how much will the shipping charges be?
That will depend on the volume of your order and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the codes and quantity, your favorable method of shipping (by air or by sea), and your designated port, detailed address and contact information.
Q8: Which payment way is workable?
T/T, Western Union, etc.
Q9: How does your factory do regarding the quality control?
Quality is priority. We extend a 100% satisfaction guarantee on all chairs, tables and sofas. We always attach great attention to quality control from the every beginning to the end of the production. Every product will be fully assembled and carefully tested before packing and shipping.
Q10: How long is your delivery time?
Generally it is 15-20 work days after receiving deposit. If your order is urgent, please inform us in advance. We will arrange it as much as possible based on your request.
Q11: How can I know the status of my order?
We will update the status to you through all the process of prodution. We inspect and test all merchandises in case of damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.